Privacy Policy
Last updated: 28 January 2026
1. Introduction
TourBuddy (Pty) Ltd ("TourBiddy", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tourbiddy.com or use our services.
We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws.
2. Information We Collect
2.1 Information You Provide
When you join our waitlist or use our services, we may collect:
- Name and email address
- Company name and team size
- Any other information you voluntarily provide
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Process your waitlist registration and communicate with you about our launch
- Provide, maintain, and improve our services
- Send you marketing communications (with your consent)
- Analyse website usage to improve user experience
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
4. Cookies and Tracking Technologies
4.1 Google Analytics
We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.
Google Analytics uses cookies and similar technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
4.2 Cloudflare Turnstile
We use Cloudflare Turnstile to protect our forms from spam and abuse. Turnstile may collect certain technical information to verify that you are a human visitor. For more information, see Cloudflare's Privacy Policy.
5. Data Sharing and Disclosure
We may share your information with:
- Service providers: Third parties that help us operate our business (e.g., email services, hosting providers, analytics)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Waitlist data will be retained until you unsubscribe or request deletion.
8. Your Rights Under POPIA
Under South African law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
To exercise these rights, please contact us at info@tourbiddy.com.
9. International Data Transfers
Your information may be transferred to and processed in countries other than South Africa, including the United States (where our service providers are located). We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: